AG99 Terms & Conditions — The Complete Guide for Members

1 Introduction & General Information

AG99 (hereinafter referred to as the "Platform", "we", or "AG99") is an online betting and gaming service provider for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between AG99 and its members (hereinafter referred to as "you", "member", or "user").

By using AG99's services, you confirm that you have read, understood, and agreed to fully comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These terms and conditions are written in English for the convenience of members in Bangladesh. In the event of any interpretation dispute, the English version shall be considered final.

• These terms apply to all AG99 services — including the website, mobile app, and any other platforms.
• AG99 reserves the right to modify these terms and conditions at any time.
• Members will be notified of any changes via email or a notice on the platform.
• AG99 operates as a legitimate licensed online gaming operator.

2 Account Registration

Opening an account with AG99 is completely free. However, you are required to provide accurate and truthful information at the time of registration. Accounts created using false information may be closed at any time.

Information Required for Registration

• Full name (as per national ID)
• Active mobile number or email address
• Date of birth (for age verification)
• Bangladesh address
• Payment method details (Mobile Pay/Nagad/Rocket number)

Single Account Policy

Each individual may register only one AG99 account. Creating multiple accounts under the same name, from the same device, from the same IP address, or using the same payment method is strictly prohibited. Violating this rule will result in all associated accounts being closed, and any funds held may be forfeited.

• Keeping the account password secure is the member's own responsibility.
• Sharing your login credentials with anyone is strictly prohibited.
• In the event of account hacking or unauthorized access, notify AG99 support immediately.

3 Age Verification

You must be 18 years of age or older to open an account with AG99. This is a strict requirement, and AG99 reserves the right to take legal action against anyone who violates it.

• Your date of birth must be entered accurately at the time of registration.
• AG99 may request a copy of your National ID or passport at any time.
• Large withdrawals may be held pending until age verification is completed.
• If an account is opened by someone under 18, all deposited funds will not be refunded.

4 Deposits & Withdrawals

AG99 supports the most popular mobile banking methods in Bangladesh. All transactions are secure and encrypted.

Deposit Rules

• Minimum deposit amount: ৳500.
• Deposits can be made via Mobile Pay, Nagad, and Rocket.
• Deposits are typically credited to your account within 5–15 minutes.
• All deposits must be made from your own account — third-party payments are not accepted.
• If a deposit fails, do not retry the same transaction — contact support first.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Standard withdrawals are processed within 1–3 business days.
• Identity verification is mandatory for withdrawals exceeding ৳50,000.
• Bonus funds must meet the specified wagering requirements before withdrawal.

5 Bonuses & Promotions

AG99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which should be read carefully before use.

• Welcome Bonus: A percentage bonus on your first deposit — subject to terms and conditions.
• The wagering requirement for each bonus will be clearly stated on the bonus page.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse or manipulation is detected, the bonus will be forfeited.
• Wagering must be completed before withdrawing any winnings derived from bonuses.
• AG99 reserves the right to modify or cancel any promotion at any time.

6 Betting Rules

All members are required to follow certain general rules when betting on AG99. These rules are in place to ensure fair play for everyone.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, AG99 reserves the right to void the affected bet.
• In live betting, if a result is already determined due to network delay, the affected bet may be voided.
• If suspicious betting patterns are detected, AG99 reserves the right to investigate and withhold payment.
• Any involvement in match-fixing or fraud of any kind will result in permanent account closure.

7 Prohibited Activities

The following activities are strictly prohibited on the AG99 platform. Violations may result in account closure and potential legal action.

• Money laundering or any other illegal financial activity.
• Abusing the bonus system (bonus hunting, arbitrage, etc.).
• Opening or operating multiple accounts.
• Providing fraudulent information or using forged documents.
• Exploiting technical vulnerabilities on the platform to gain an unfair advantage.
• Harassing or threatening other members.
• Using AG99's copyrighted content without authorization.
• Using any bots or automated software.

8 Account Suspension & Closure

AG99 reserves the right to close or suspend an account without prior notice under the following circumstances.

• If these terms and conditions are violated.
• Failure to complete identity verification.
• If suspicious financial activity is detected.
• If an account has been inactive for an extended period (over 12 months).

Members may request account closure at any time. Any remaining balance should be withdrawn before the account is closed.

9 Responsible Gaming

AG99 believes gaming is a form of entertainment and should never be treated as a source of income. We genuinely care about the mental and financial well-being of all our members.

• Self-Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Close your account entirely for an extended break.
• Reality Check: Periodic reminders of your playing activity and time spent.

If you feel that you or someone close to you may be struggling with a gaming addiction, please reach out to our Responsible Play Visit the page or contact our support team directly.

10 Privacy & Data Protection

AG99 takes the privacy of your personal information very seriously. We never sell your data to third parties.

• Your information is used solely for service delivery and verification purposes.
• All data is protected with 256-bit SSL encryption.
• Your information is never shared with any third party except where required by law.
• For more details, visit our Privacy Policy View the page.

11 Dispute Resolution

In the event of a dispute between AG99 and a member, we will seek an amicable resolution. Please follow the proper procedure for submitting a complaint.

• First, raise your complaint through our live chat or email.
• AG99 will respond in writing within 72 hours.
• If a complaint remains unresolved, arbitration through a neutral third party will be arranged.
• The laws of AG99's registered jurisdiction will apply to the resolution of all disputes.

12 Changes to Terms & Conditions

AG99 may update these rules and terms and conditions at any time. Members will be given at least 14 days' notice of any significant changes.

• Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
• Notice of changes to the Terms & Conditions will be sent via email or displayed as a banner on the platform.
• Previous versions of the Terms & Conditions will be kept in the AG99 archive.
• For any questions, email us at support@ag99.best.