Summary: AG99 takes your privacy seriously. We only collect what's necessary, never sell your data to third parties, and protect it with industry-leading security technology.
1 Introduction
AG99 (referred to herein as "we", "us", or "the Platform") is a trusted online betting and gaming platform for members in Bangladesh. This Privacy Policy explains how we collect, store, use, and protect your personal information.
By using the AG99 website or mobile app, you are considered to have accepted this privacy policy. If you do not agree with it, please refrain from using our services.
Our Privacy Policy is built to international standards. We make no compromises when it comes to protecting our members' data — it is the foundation of how we do business.
📋
GDPR Compliant
International Standards
✅
Transparency
Full Transparency
2 What Information We Collect
AG99 only collects information that is genuinely necessary for delivering services, verifying identity, and maintaining security. No excessive or irrelevant data is collected.
Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi address (including division, district, and thana)
- Payment method details (Mobile Pay / Nagad / Rocket number)
- National ID or passport number (for KYC verification)
- Information provided when contacting support
Automatically collected information
- IP Address & Device Type
- Browser & Operating System Information
- Page Visit Times & Session Data
- Betting and gaming activity logs
- Transaction History & Patterns
| Data type |
Purpose |
Mandatory? |
| Name & Date of Birth |
Identity & Age Verification |
Yes |
| Mobile / Email |
Contact & OTP Verification |
Yes |
| Payment Information |
Deposits & Withdrawals |
Yes |
| NID / Passport |
KYC Verification (for large transactions) |
Conditional |
| Cookie Data |
Session & Experience Improvement |
No (opt-out available) |
3 How Your Data Is Used
AG99 uses your data solely for defined purposes. Your information is never sold or used in any unrelated way.
- To complete account registration and identity verification.
- To process deposits, withdrawals, and other financial transactions.
- To detect and prevent fraud, money laundering, and suspicious activity.
- To improve Platform services and deliver a personalized experience.
- To send communications about promotions, bonuses, and special offers (with your consent only).
- To fulfill legal obligations and meet regulatory requirements.
- To promote responsible gaming and identify problematic behavior.
- To manage customer service and support operations.
Marketing Communications: ag99 will only send you promotional emails or SMS when you have given your explicit consent. You can unsubscribe at any time.
4 Data Retention & Retention Period
AG99 retains your data only for as long as it is needed or legally required. Data that is no longer necessary is automatically deleted after a set period.
- Active account data: retained for as long as the account remains active.
- Financial transaction records: retained for up to 7 years from the date of the last transaction.
- KYC documents: retained for up to 5 years after account closure (legal obligation).
- Log & session data: retained for up to 90 days.
- Marketing consent records: retained for up to 3 years after consent is withdrawn.
Your data is stored in secure data centers in Bangladesh and internationally. All storage is encrypted and backed up regularly.
5 Sharing Data with Third Parties
AG99 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances.
- Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket — only the information required to complete a transaction.
- Identity Verification Services: Third-party verification agency for the KYC process.
- Legal Authorities: Upon a court order or a lawful request from a regulatory authority.
- Fraud Prevention Agency: For cybersecurity and fraud detection purposes.
- Business Restructuring: In the event of a merger or acquisition involving AG99 — the new entity will be bound by the same privacy policy.
Important: All of our third-party partners are required to comply with ag99's privacy standards. They may only use the data they receive for its designated purpose.
6 Cookie Policy
The AG99 website uses cookies to enhance your browsing experience, manage sessions, and collect usage statistics. Cookies are small data files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: For monitoring and improving website performance.
- Marketing Cookies: For serving relevant advertisements — only with your consent.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit the functionality of certain features.
7 Your Rights
As an AG99 member, you have important rights over your own data. To exercise these rights, email us at support@ag99.best.
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Right to Data Portability: You may receive your data in a machine-readable format.
- Right to Object: You may object to marketing communications or certain types of data processing.
Response Time: ag99 will respond to any data-related request within 30 business days. For urgent matters, reach us through the support chat.
8 Security Measures
AG99 protects your data using industry-leading security technology. Our security infrastructure is continuously updated and tested.
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- AES-256 encryption — for sensitive data stored in the database.
- Two-factor authentication (2FA) — to secure access to your account.
- Automated firewall and intrusion detection system.
- Regular security audits and penetration testing.
- Restricted access controls — only authorized personnel can view your data.
- 24/7 security monitoring and alert system.
If you notice any suspicious activity on your account, contact our support team immediately and change your password.
9 Children's Privacy
AG99 is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Any account identified as belonging to a minor will be closed immediately.
- Any data belonging to a minor will be permanently deleted.
- Legal action may be taken against parents or guardians who attempt to open an account in a minor's name.
If you believe a minor is using AG99, please notify us at support@ag99.best.
10 Privacy Policy Updates
Ag99 may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes.
- For major changes, you will be notified at least 14 days in advance via email or platform notification.
- Continued use of the Platform after an updated policy takes effect constitutes acceptance of the revised terms.
- The date of the latest update will always be shown at the top of this page.
- Previous versions of the policy are available upon request.
11 Contact Us
For any privacy-related questions, complaints, or requests, please reach out to us directly. Our data protection team is always ready to help.
- Email: support@ag99.best
- Live Chat: Log in to the platform and start a chat directly.
- Response Time: Typically within 24–72 hours.
Data Protection Officer: For formal privacy complaints, contact us directly support@ag99.best Send an email to the address with the subject line "Privacy Request".